HR Service Delivery is the HR function subject for giving line managers and employees a broad range of services, including employee benefits, payroll processing, and onboarding, among many others. HR and shared services teams can use Case and Knowledge Management to standardize and serve a wide range of employee situations across HR centers of excellence. While providing HR teams with the right tools to meet employee expectations and provide quick, timely help to employees, wherever they need as standalone knowledge management applications.
With ServiceNow HR Service Delivery, you can increase productivity and engagement while delivering your employees the service they deserve. Employee productivity is built on finding the correct answers and knowing where to go for support with the help of Cases and Knowledge Management. HR and shared services teams can use Case and Knowledge Management to collect 'tribal knowledge' and useful information that exists across individuals and teams, and efficiently transmit knowledge throughout the business to workers when they need it, on any device. HR and shared services also require a specialized solution that gives the proper context, advice, and insight on how to quickly address employee queries to create a streamlined service experience that meets employee expectations.
The employee experience depends on providing a single location where workers can discover information and have access to the applications and information they need to do their jobs. Employees want to be able to get support from their companies in a single location, whether it's HR, IT, Workplace Services, Legal, or Procurement. Employees can be more productive and engaged if they have access to information across the organization and a consistent service experience across all departments. The Employee Service Center delivers a single experience for workers and cross-functional teams, making it much easier to get help, communicate across departments, and discover the relevant information fast.
Create processes that span HR and other departments and use a consumer-grade experience to guide employees and managers through what they need to perform. HR admins and business analysts can get end-to-end visibility on cross-departmental processes, better manage resources across teams, and assign the right tasks, frameworks, and activities using adaptive no-code builder tools. It also allows employees and managers to focus on their work and remain productive.
Except for traditional onboarding strategies, Enterprise Onboarding and Transitions allows HR professionals to disintegrate siloed procedures and methods across departments. It allows them to optimize employee experiences across big moments (onboarding, promotions, offboarding, leave of absence) and small moments (getting access to appropriate IT technology and equipment, requesting a new workspace) across an employees’ journey
Eliminate the friction from daily work by allowing your workers to get answers and get support via the Now Mobile app across all departments (HR, IT, Workplace Services, Finance, and Legal). With the ServiceNow Mobile Agent app for HR Service Delivery, you can reduce case resolution times by making changes on the go and utilizing AI. Both applications are available for download on the Google Play and Apple iOS stores.
Employees, managers, and leaders must continually discover methods to work smarter and make the best business decisions utilizing analytics, AI, and machine learning to adapt to today's work environment. ServiceNow's Now Intelligence platform gives clients access to analytics, machine learning, AI search, and virtual agents with Natural Language Understanding (NLU) to reveal recommendations that help employees solve their problems faster while reducing the strain on HR representatives.
With Universal Request, you can provide integrated, enterprise-wide service experiences and improve agent cooperation. Employees should be able to make a single, unified request from HR, IT, Workplace Services, and other departments. Allow agents to move tickets across teams, allowing for smooth cross-departmental collaboration. By implementing an enterprise-wide approach to service delivery, you may remove dead ends in service delivery, reduce case response times, and boost employee satisfaction.
Provide managers with consistent and flexible employee role-based strategies to help them become more productive. Help managers become more effective by pro Managers can use Journey Accelerator to guide employees through activities and actions that will help them be more e productive as businesses adjust to new dispersed work environments. Managers and HR administrators can also customize and modify Help managers become more effective by providing them with consistent and configurable employee role-based plans.
With easy, integrated pulse surveys across each service request or stage in an employee's journey, you can capture employee feedback and improve their experiences right instantly. HR support teams can use pulse surveys to assess employee opinion and take action swiftly by gaining insights and visualizing the findings.
With ServiceNow's pre-built connections, you can easily link HR Service Delivery with the rest of your business, increasing the productivity of your workers and agents.
With the Alumni Service Center, your company can keep connected and engaged with former workers. Allow your alumni to keep in touch through dedicated forums and submit basic requests such as seeking paycheck information, tax documents, and information on COBRA benefits.
You can increase employee productivity and engagement while scaling corporate service management while lowering costs using ServiceNow HR Service Delivery and the Now Platform as your basis.
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