The digital revolution become accelerate in 2020 makes it a historic period of digital transformation. Industries had to modernize operations and rapidly build scalable, secure remote work structures to assure sustained client relationships. Some businesses suffered, while others flourished. What's the difference? The companies thriving despite challenging marketplace requirements are those that have adopted technology and change to achieve this new standard. When you consider the difficulty of delivering service in the context of continuously changing market dynamics and the downward pressure that imposes on IT departments, it's not surprising that the ServiceNow platform has expanded its influence.
The platform is the go-to solution for IT Service Management (ITSM) in many businesses. However, clients invested in the platform take benefits of it well beyond ITSM to decrease IT expenses and moderate risk at this, specifically challenging situation. We explain how ServiceNow IT Asset Management (ITAM) can help your company keep motivated while keeping your technological assets approachable and productive. ITAM has subcategories that focus on specific pain points that your company may be experiencing and identify solutions through asset management.
ServiceNow ITAM is a tool that helps you manage and update your software, hardware, and configuration database applications to keep your organization's systems running smoothly. With easy processes and life cycle insight, you can manage your software licenses and hardware assets. In short, ITAM automates, streamlines, and reduces expenses while allowing you to expand according to your company's needs. ITAM is accessible through a single platform that connects workflows and facilitates cooperation. Workflows make it simple to automate asset management procedures, while IT optimization minimizes the chance of errors.
According to Gartner, Inc., businesses are frequently subjected to three or more software audits every year. The number of audits and the lack of a consolidated asset management platform can make it difficult for a company to keep track of and optimize its software investment. Take control of your software assets with ServiceNow® Software Asset Management. Businesses require to know the assets they own, how often they are used, where are they located, when being configured, who is using them, their price, and the value they deliver. To offer improved visibility of the asset estate and automate the IT life cycle from procurement to disposal, use the ServiceNow®Hardware Asset Management application.
The Software Asset Management program normalizes software installation data when you enable a discovery source. Weekly content updates are made accessible, including publisher names, product names, and software life cycle dates. To keep your software installation data current, use the updated content to normalize the found data in your environment. You can choose to transmit your unnormalized material to ServiceNow for research, validation, and updates securely and anonymously. Software Asset Management inside ServiceNow ITAM is a single platform that includes a variety of capabilities to guarantee that your software is digested and managed to meet your organization's demands.
Key features include:
Software Asset Management will assist you in achieving business goals faster, reducing risk, and lowering software expenses. The ServiceNow license management dashboard appears such as this:
Different licensing types are used by software publishers, making it difficult to check license compliance. The Software Asset Management program, in addition to the hundreds of software publishers in the Content Library, offers publisher packs for individual licenses from your top software and SaaS publishers.
The License Workbench allows users to quickly assess their license compliance status. Drill deeper into the product and study the License Workbench's remedial options if any of your licenses are out of compliance. Choose an option to get your licensing position back into compliance quickly.
Control the full life cycle of your hardware assets with the Hardware Asset Management application, from procurement through disposal. By maintaining your hardware assets’ financial, contractual, and inventory data, the Hardware Asset Management program automates each stage of the asset life cycle. Asset tasks are available to assist you to deploy, replace, exchange, or retire your assets. Asset managers may attach Asset Tasks to incidents, upgrades, and Work orders, which saves time and effort in ticket resolution. The asset tasks update the CI and asset record automatically, reducing the risk of data inconsistency due to manual operations.
The Hardware Asset Management app gives the capability to capture asset inventory located in a specific stockroom or location using the ServiceNow mobile agent and mobile scanning capabilities. You can match the scanned outcomes to what's in ServiceNow, which leads to better data quality and inventory process compliance.
The Configuration Management Database (CMDB), which holds both your hardware and software assets, is the third and final component of ITAM. This database serves as a data warehouse for storing information and identifying how each asset relates to or interacts with the others, allowing your IT department to better understand your IT environment in terms of business service impact analysis, asset management, compliance, and configuration management. It gives a single infrastructure system of record and enables fact-based decision-making for mission-critical IT services. Data health and certification (with a dashboard for easy visibility) and visualization of your reports are among the other CMDB capabilities. The need to optimize hardware, software, and cloud expenses while minimizing organizational risk will only grow in significance, and ServiceNow ITAM offers a powerful solution to assist you.
Hardware is a necessity in the IT world, but how you handle these physical assets may greatly influence your expenses and IT operations. You may use hardware asset management to:
IT services rely on IT assets, and managing, costing, and risking an asset estate presents significant challenges and opportunities. Businesses need to understand what hardware assets they have, where they are, how much they cost, who uses them, how they are configured, how they are utilized, and what value they offer to minimize risk and optimize cost. Enterprises without an efficient IT asset management (ITAM) capacity face daily challenges and risks such as lost resources, limited visibility and incorrect inventory, lack of responsibility, and fulfillment or service delays.
ServiceNow Asset Management manages the lifespan of your IT assets. It keeps track of the contractual, financial, and inventory data of hardware and devices as well as non-IT assets, during the lifecycle of an individual. Workflows are used to issue chargebacks, acquire approvals, and deliver services for asset requests. Asset Management captures all maintenance activities when an asset is deployed and allows IT to undertake periodical assessments until the asset is retired. For optimum flexibility, ServiceNow Asset Management includes an ITAM data repository for tracking inventory information, with data kept independently from the configuration management database (CMDB). The ITAM repository keeps track of financial data, whereas the CMDB keeps track of CI details and connections. The typical difficulties of data integration, standardization, and reconciliation are removed by combining ServiceNow Asset Management and ServiceNow Configuration Management on the same platform. The business rule engine reacts to new asset additions by creating configuration item (CI) entries in the CMDB as needed. This repository may be used by any ServiceNow Service Automation Platform application, including customer-built custom applications. ServiceNow Asset Management also integrates with ServiceNow's IT service management (ITSM) apps to enable improved inventory control and useful insights that help enhance service quality.
We have the experience and knowledge to help you get the most out of your ServiceNow investment. Your company may use the platform for anything from ITSM to ITAM to boost productivity no matter where your employees are. For more information about how ServiceNow can benefit your business, Contacts us.
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