With ServiceNow® IT Operations Management, you can get improved insight into your infrastructure and services, prevent service disruptions, and increase your organization's operational agility.
IT Operations Management can help you accelerate your cloud strategy. You'll increase your company's drive down costs, cloud utilization, automate requests, shut down resources based on business hours, automate recommendations to the right size, and help in permissions and governance of the infrastructure that sustains native cloud environments.
Instantly examine the impact of your infrastructure problems and changes on your customers' experience, simplify root-cause investigation, and minimize mean time to repair (MTTR). End-to-end service mapping and discovery provide a comprehensive CMDB view of your IT infrastructure and services. Other ServiceNow apps, such as ITOM Health, ITOM Optimization, and Software Asset Management, leverage the resultant comprehensive and trustworthy record. You can enhance service quality, strengthen change procedures, lower risk, optimize infrastructure spending, and decrease software compliance concerns this way. See ITOM Visibility for additional details.
AIOps is used by ITOM Health to transform occurrences into actionable alerts. You'll be able to pinpoint service difficulties and quickly identify and resolve the source of the problem. Unlike traditional event management systems, which are static and rule-based, ITOM Health correlates events using machine learning and sophisticated analytics, automatically responding to constantly changing virtualized and cloud settings.
Reduce expenses by automatically detecting and correcting cost optimization objectives, such as high-cost regions and stranded cloud assets. To create an effective cloud governance paradigm, automate cloud provisioning. See ITOM Optimization for additional details.
ITOM Visibility allows corporations and cloud firms' IT departments to deliver a platform as a service for discovering their IT resources. In today's IT world, the ServiceNow® Configuration Management Database (CMDB) is more than simply an operational tool; it's a strategic requirement. Sustaining a comprehensive and correct CMDB is the foundation for maintaining essential services and delivers several significant outcomes for IT departments. The data acquired by ITOM Visibility serves as the foundation for Now Platform's business units and products to continue operating:
Track and manage the health of your organization's services using ITOM Health. ITOM Health collects notifications from third-party monitoring systems that record infrastructure incidents. It then maps warnings to configuration items using the IT-related data obtained by Discovery. Then presents dashboards representing a consolidated view of all service-impact events based on the collected information. You may also use ITOM Health to do a proactive analysis of your IT infrastructure to identify problems and avoid service disruptions. The program automatically calculates dynamic criteria and finds anomalies that may indicate potential service disruptions using sophisticated machine learning to evaluate information about your IT infrastructure.
Event Management collects alerts from third-party monitoring solutions that record infrastructure events. Event Management maps alarms to configuration items using IT-related data acquired by Discovery. Event Management then generates dashboards that offer a consolidated perspective of all service-impact events based on the data collected.
A service is a CMDB definition of interconnected CIs. A service map with mapping relationships, an impact tree displaying outage severity, current alerts, related alerts, and CI attributes are all included in the identified service via Service Mapping. Service Mapping is used to discover information about services. Dashboards, the Alerts list, and the Events list all display mapping information.
An application service is built by choosing which CIs to include in the service. Dashboards with drill-down capabilities to a map view display information about application services.
A dynamic CI group is a collection of CIs that have been grouped based on some common characteristics. For instance, you may establish a dynamic CI group for all web servers or databases in Ireland based on their location.
For the convenience of management, alert groups display groups of alerts.
Operational Intelligence can be used to proactively evaluate your IT infrastructure to identify problems and avoid service interruptions. The program automatically calculates dynamic criteria and finds abnormalities that may indicate possible service disruptions using sophisticated machine learning to evaluate information about your IT infrastructure.
ITOM Optimization provides you the tools you need to supply private and public cloud infrastructure and services, as well as monitor and track costs. The ServiceNow Store's Cloud Insights tool lets you examine the complete spectrum of expenses associated with cloud assets, so you can spot and act on opportunities to save money and improve operations.
Determine the software running in your IT infrastructure. Software Asset Management works in tandem with the ITOM Visibility-powered CMDB. Track settings that affect software license usage throughout your IT infrastructures and data center with Software Asset Management.
Using ITOM Visibility's near-real-time data, efficiently identify and address issues with the IT infrastructure.
To manage and deliver services to your users, rely on the IT infrastructure discovered by ITOM Visibility. ITOM Visibility service maps show changes and issues produced and controlled by IT Service Management apps.
ITOM Visibility data can be utilized to obtain a comprehensive understanding of the apps used in your company.
Find out which application services are at risk by analyzing security events in the context of ITOM Visibility. Use this data to prioritize and respond to incidents depending on the risk they bring to your business.
Computers, servers, workstations, a range of IP-enabled devices, and the programs that operate on them are all found by Discovery. It can then use the data it collects to update the CIs in your CMDB.
Horizontal discovery (HD) is a method uses to explore your network, locate PCs and devices, and populate the CMDB with the CIs it discovers. Horizontal discovery does establish direct connections between CIs, such as a run-on link between an app CI and the system CI on which it runs. It is unaware of business services, and it does not establish links between CIs depending on the business service in which they are participating.
Service Mapping uses top-down discovery to discover and map CIs that are part of business services, such as an email service. Top-down discovery can map a web business service by displaying the relationships between a Windows server, Apache Tomcat web server, and the MSSQL database that contains the business service's data. Usually, discovery and Service Mapping work collectively to do HD first to discover CIs and then top-down discovery to determine the connections between business services that you require.
IT departments of corporations, organizations, and cloud firms can use Service Mapping to build a service-aware perspective of infrastructure by providing the platform as a service.
An application service is a collection of interrelated apps and hosts that are set up to provide a service to a company. Internal application services, such as an organization's email system, and customer-facing application services, such as an organization's website, are both possible. A computer, web server, application server, databases, middleware, and network infrastructure, are required to create financial reports using a web-based application. These applications and hosts are all set up to provide financial reporting services. IT teams often develop and maintain an inventory that regards devices and apps as separate, self-contained items. The devices and apps' connections are not included. Horizontal discovery is the term used to describe this process. The main issues for IT departments in understanding the connections and relationships between each item, which are not addressed by this technique. Based on a relationship between devices and applications, Service Mapping maps dependencies. Top-down mapping is the name given to this approach. The top-down mapping allows you to observe how a faulty item affects the rest of the application service operation right away.
The Discovery function allows you to identify the enterprise IT infrastructure in a repeatable and reliable manner. Computers, software, servers, routers, printers, and switches may all be found with Discovery. It can also identify IP-enabled devices and the program that operates on them and cloud resources and TLS certificates from multiple cloud providers. Horizontal discovery is the name given to this approach. Horizontal discovery does not contain connections between devices and apps. Based on a relationship between devices and applications, the Service Mapping functionality maps dependencies. Top-down mapping is the name given to this approach. The top-down mapping allows you to observe how a faulty item affects the rest of the application service operation right away. Application service maps depict infrastructure items and their semantic relationships. To maintain application service maps current and relevant, Service Mapping regenerates them regularly. Any defective objects are displayed with the devices and applications they affect, giving a visual indication of the application service's current condition.
Discovery can utilize scripts to process and gather data on a host and then upgrade the CMDB. Probes are scripts that explore or examine CIs on your network. The programs that parse the data received from the probes are known as sensors. Discovery also employs discovery patterns. A pattern is a series of actions whose objective is to identify properties of applications and devices, and when used by Service Mapping, their outbound links. Different ways for generating application services can be used with Service Mapping. Service Mapping's primary approach is discovery patterns. Tags can be used to map application services, as well as traffic links between devices and apps.
ITOM Visibility is accessible when the Discovery (com.snc.discovery) and Service Mapping (com.snc.service-mapping) plugins have been activated, both of which require separate subscriptions. See Request Discovery and Request Service Mapping for further information. Install the newest ITOM Visibility out-of-band apps from the ServiceNow Store to get full ITOM Visibility capabilities.
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