Legal Service Delivery

ServiceNow Legal Service Management which was formerly offered on the platform has been deprecated and is no longer available. In the marketplace, the timing of ServiceNow Legal Service Delivery, which is part of the Paris release, is significant. Employees requesting legal support and the legal teams providing them have a unified experience with ServiceNow Legal Service Delivery. Employees can use an interface with a guided intelligent workflow to request legal services. Legal departments can save time by automating or streamlining typical legal requests, allowing them to focus on higher-valie work. To manage complicated legal matters, legal teams may utilize the ServiceNow® Legal Counsel Center, which provides request visibility, a prioritized work queue, and practice-specific capabilities.

Benefits

Legal Service Delivery improves your in-house counsel and legal team's operations by allowing workers to self-serve, resulting in operational efficiency and actionable insights.

• Provide workers with self-service expertise and quickly resolve legal requests
• Allow legal department to concentrate on and prioritize time on more complicated business affairs
• Obtain insight into procedures and drive cross-department productivity with the Legal Service Delivery Dashboard

Domain separation for Legal Service Delivery applications

The Legal Service Delivery apps offer domain separation at the Primary level.

Legal Request Management

The ServiceNow® Legal Request Management app offers a structured method for workers to get all the legal department's information, services, and support they require, a streamlined, collaborative approach for the legal department to efficiently resolve these requests. Workers can insert legal requests, monitor their progression, and learn legal knowledge base blogs over a web portal, mobile platform, and Virtual Agent. To manage legal intake volime, resolve legal requests, and track work metrics, legal teams can interact in a centralized Legal Counsel Center.

Authorized workers in the organization can make legal requests and follow their progress, while users in the legal department with suitable roles can work to address these requests. Employees can study articles in the legal knowledge base, make legal requests, track the status of those requests, and communicate with the Virtual Agent.

Features

The features of this app include:

• Submitting legal requests over a mobile device, service portal, and Virtual Agent
• Managing legal requests by solving the problem or clarifying queries
• Legal requests that need cross-departmental tasking and workflow are prioritized.

Benefits

The advantages of this app include:

• Exclide manual, disorganized email methods and responsibilities with an efficiently obtained self-service expertise
• With virtual agents, you can automate responses to frequent legal queries
• Gain real-time visibility into legal service demand to make informed decisions.
• With an efficient Legal Counsel Center, you can track, prioritize, and work on many requests at the same time.

Legal Matter Management

You can use the ServiceNow Legal Matter Management appl to accomplish legal requests that require cross-departmental tasking, and a workflow with a method to store supporting documents and track critical milestones. Maintain the confidentiality and sensitive information of each record with its embedded record-level security. Using matter templates, define a standardized procedure and workflow for various matter categories. Legal Matter Management helps you to accomplish legal work by managing legal concerns and cross-functional tasking. You can keep track of significant legal milestones and store essential documents all in one location.

Creating a legal matter

You can build a legal matter in two ways:

• If a legal request requires further research and time to complete, a paralegal staff or lawyer might advance it to a legal matter.
• A practice area lead can start a legal issue from scratch. There are no parent legal demands in these cases, but similar requests can be added.

Features

The features of this app include:

• Matter templates with predetermined phases and activities for several practice areas
• To protect sensitive information, privacy and secrecy are required at the record level of legal action.
• To effectively manage the legal papers related to a legal issue, include artifacts in the matter record.
• Milestones are used to keep track of how far a legal case has progressed.

Benefits

The benefits of this app include:

• Every component of a legal case should be managed and tracked.
• Remove unstructured, manual email procedures and tasks.
• Notifications let you keep track of and accomplish tasks and milestones.
• Gain real-time visibility into legal issues to make informed judgments.
• With an efficient Legal Counsel Center, you can keep track of, prioritize, and work on many legal problems at the same time.

Legal Conflict of Interest

Legal Conflict of Interest allows you to control the disclosure, approval, and logging of conflicts of interest that may emerge as a result of workers' competing interests or loyalties.

Features

• Configurable approval flows that adhere to the company's Conflict of Interest (COI) policy.
• A centralized database for all possible conflict disclosures.
• All disclosure requests are constantly monitored for their legitimacy.
• Requesters are sent automated reminders before their conflict approvals expire.

Automated approval flow

Approval of a conflict of interest disclosure request follows an automated process. A matching registry for the conflict is generated once all authorized approvers have approved the conflict of interest disclosure request. Before the validity of the requesters' COI disclosure records expires, a notification is issued to them. If the requesters require an extension, they must evaliate and resubmit their request to obtain legal permission for the additional time. The approvers and number of approval levels for each dispute type are depicted in the diagram below. The Outside Employment conflict, for example, has two degrees of permission. The requester's manager is the first-level approver, and the legal compliance group is the second-level approver.

The approval flow can be changed in the following ways by the administrator:

• Modify the number of levels of permission required.
• Add or change approver or approvers groups at each level of approval.

Legal Digital Forensics

You can use the ServiceNow Legal Digital Forensics app to manage digital forensics requests for data discovery from custodial and non-custodial data sources that are being investigated or litigated.

Features

• The intake form inclides keywords and filter dates to collect request background, custodial, and non-custodial data sources.
• Data processing instructions for e-discovery data sources are flagged.
• Before beginning the inquiry, an integrated privacy approval pathway was created to get the necessary approvals.
• Using a template, pre-defined standard digital forensic procedures.

For custodial and non-custodial data on the given data sources, you can submit a digital forensics request for the following actions:

• Preserve: Option for preserving and recording essential digital information from both custodial and non-custodial sources.
• Collect: Option for collecting digital custodial and non-custodial data that might be important to the inquiry. Imaging storage devices, as well as duplicating or printing digital data, might all be part of the collection process.
• Review: Option to conduct an in-depth, systematic search of facts in the investigation's acquired data.
• Present: Stakeholders can be presented with important information from both custodial and non-custodial data in an appropriate way.

The digital forensics team member working on the digital forensic request might promote it to a legal issue after receiving the appropriate privacy clearances for inquiry. The legal process for a digital forensics request may be divided into parts based on the activities sought. For a keyword, data source, and date range, each phase might include tasks for custodial or non-custodial data.

Legal Simple Contracts

Employees can make legal requests for establishing contracts with third parties such as vendors, customers, and partners using the ServiceNow Legal Simple Contracts tool. From a central place, the legal department can manage and process them.

Features

• Document templates for official contract documents like Non-disclosure Agreements (NDA).
• Change request Version history of contract documents.
• Integration with external applications like DocuSign, and Adobe Sign for electronic signature of contract papers and storing signed contract documents to external storage like Box.
• Contract documents are signed electronically by external and internal signers.
• All signed and signed contract files are reviewed in one spot.

Legal Stock Preclearance

Legal Stock Preclearance allows you to manage stock preclearance requests while adhering to the company's preclearance policy. You can maintain an access person list, set up trading periods, and approve or reject stock preclearance requests.

Legal Virtual Agent Conversations

Predefined discussion themes are available in the ServiceNow® Legal Virtual Agent Conversations application to allow automated conversations with workers seeking legal services. To address typical legal inquiries from workers or help them via self-service activities, you may create new subjects or edit established topics.

Legal Mobile

Your workers can submit and track legal requests using the ServiceNow® Legal Mobile application, and attorneys can work on these requests using their mobile devices.

Security in Legal Service Delivery

Restricted Caller Access, Encryption Support, and Edge Encryption are just a few of the Now Platform security capabilities that Legal Service Delivery offers.

OOTB Legal Service Delivery dashboard

The Legal Service Delivery dashboard offers legal department personnel detailed reports. Performance Analytics is used in the dashboard to offer an overview of the reports and analytics on legal requests and cases.

Domain separation and Legal Service Delivery

For Legal Service Delivery apps, domain separation is supported. Domain separation allows you to organize your data, processes, and administrative duties into logical domains. You can then manage many features of the separation, such as which users have access to data and which people can view it.