You may access your instance from anywhere using the ServiceNow® Now Mobile, Mobile Agent app, and Mobile Onboarding app apps on your mobile device.
Take use of pre-configured applications. These apps can help you get started with the ServiceNow mobile platform straight now.
Whether you're at work or home, your instance is always available. With your mobile device, you can manage problems, interact with your teams, react to approval requests, browse the knowledge base, and get push alerts.
Using the ServiceNow Agent application, approve catalog requests, requested goods, and modification requests from anywhere. See Fulfiller's ServiceNow Agent experience for additional information.
Using the ServiceNow Agent mobile application, you can manage your change tasks from anywhere. You can stay connected and get real-time information to fulfill your duties using this mobile application. See Mobile Experience for Change Management for additional information.
The Customer Care Management mobile application allows you to manage customer service issues from your mobile device. To perform work fast, stay connected, and get information in real-time. See Mobile Experience for Customer Service Management for additional information.
The Event Management mobile application allows you to handle Event Management alerts and services from anywhere. See Mobile Experience for Event Management for further information.
The Field Service mobile application allows you to manage your field service jobs from anywhere. You can stay connected to your mobile to get vital information and accomplish tasks fast using this app. See Mobile Experience for Field Service Management for additional information.
Directly from your mobile device, manage your work, job assignments, requests, approvals, and other follow-up activities for GRC apps. Receive alerts for current alerts, as well as risk and compliance status for your key assets, vendors, and impacted vital business services, in real-time. See Mobile Experience for Governance, Risk, and Compliance for additional information.
Manage issue tasks from anywhere with the incidents mobile app, which keeps you connected and allows you to access critical information to accomplish chores fast. See Mobile experience with ITSM Mobile agent for additional information.
To handle your security operations center (SOC) activities, use your Android or iOS mobile smartphone. See Mobile Experience for Security Incident Response for additional information.
You may use your Android or iOS mobile device to access the Vulnerability Response (VR) application on your Now Platform® instance as a remediation owner. See Mobile Experience for Vulnerability Response for additional information.
To execute specific tasks in your mobile apps, use built-in capabilities on your mobile device. To catalog your assets, use the camera on your device to upload photographs, do image-based searches, or scan barcodes. The picture, phone, keypad, message, and email programs on your mobile device are all used by the Now Mobile app.
Mobile Studio is an extension of the Studio environment. Using an easy, low-code interface, you can build, edit, and manage applets for usage in ServiceNow mobile apps using mobile Studio.
Update records, collaborate with coworkers, track your location, and work without an internet connection with the ServiceNow Agent mobile app.
You'll see an applet launcher screen when you log in to your instance. You can access any of the applets that have been set to appear on that launcher from this screen. Based on the responsibilities you have access to, your administrator can control which applet launchers you see.
To open an applet, choose it from your launcher screen. Each applet has one or more panels that show or alter records related to the applet function. For example, the Open Incidents applet shows a list of all active incident records.
You may browse from one applet to the next, edit a record, and connect with other apps on your phone, such as making a phone call or showing a web page, using a function. By touching a button, selecting an item from a menu, or swiping a record on a list, you can access functions.
With the Now Mobile app, your users can report issues and requests, manage tasks, and access business resources from anywhere. The Now Mobile app may be used to perform the following tasks:
Integrate the app with a service catalog so that users can report problems and make requests. The program uses the base system catalog by default.
When the Agent Chat [com.glide.interaction.awa] plugin is enabled, your users may request assistance from the fast actions menu.
Through the Now Mobile app, your users may communicate with a virtual or live agent using ServiceNow® Virtual Agent. Virtual Agent is a platform for delivering user support via messaging interface interactions.
For users of mobile apps created with the ServiceNow mobile platform, the ServiceNow Mobile Analytics application provides dashboard views for monitoring key performance metrics. To better understand the user experience and build more natural journeys for your users, visualize data and interactions.
To track user metrics, an administrator can configure apps developed on the ServiceNow mobile platform.
To better understand how your mobile app is being used and adopted, use Mobile Analytics.
Configure the ServiceNowmobile app to allow users to access a ServiceNow instance from their mobile devices.
The studio is where you set up your mobile apps. You may use the app that is loaded on your mobile device to test your setup. To acquire the mobile applications, search for ServiceNow in the Apple App Store or Google Play Store and download the available mobile apps. To configure the mobile app, you must be in Madrid or a later version.
The ServiceNow mobile applications follow a hierarchical structure. When your customers open a mobile app, they are greeted by an applet launcher screen, which contains applets, information, and regularly used activities. You may limit access to applet launchers based on responsibilities, allowing you to build several launch sites for different groups.
Using your mobile device, you may access an instance from anywhere. On a mobile device, use the mobile app or a web browser to connect. The new ServiceNow logo is included in the redesigned mobile UI, as well as a brand-new app. The ServiceNow Classic mobile app's mobile browser experience is identical to that of the ServiceNow Classic mobile app.
You may use your mobile device's browser to access an instance. The ServiceNow Classic mobile app's UI is identical to the mobile web UI. Some features are designed specifically for the ServiceNow Classic app and may not work as well on a mobile browser. Administrators may assign multiple home pages to different roles, allowing users to have distinct mobile experiences based on their roles.
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